Pphoki takes every member's privacy seriously. This document clearly explains how we collect, use, store, and protect your personal information on our platform.
Six core principles that form the foundation of your personal data protection at pphoki
All personal information and transaction data are protected with SSL 256-bit encryption — the same security standard used by leading banking institutions in Malaysia.
Pphoki never sells, rents, or shares member personal information with third parties for marketing purposes without your explicit consent.
You have the right to access, update, or request deletion of your personal data at any time through the pphoki support team, available 24/7.
Member data is stored on servers protected by multi-layered firewalls and an automated intrusion detection system operating around the clock.
Pphoki complies with applicable data protection regulations including Malaysia's PDPA (Personal Data Protection Act) requirements to ensure your privacy rights are fully respected.
In the event of any security incident involving your data, pphoki will notify you within the stipulated timeframe and take immediate remedial action.
Welcome to the pphoki Privacy Policy page. We understand that privacy is something every individual values deeply, especially when it involves online activities related to financial and personal information. That is why pphoki always places member data protection as the number one priority in every operational decision we make.
This Privacy Policy explains in detail how pphoki — operating under the domain pphoki.cx — collects, stores, uses, and protects your personal information while you use our online gaming platform. It also explains your rights as a user and how you can manage that information.
By registering an account or using any pphoki service, you are deemed to have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team to delete your account.
This Privacy Policy should be read together with Terms and Conditions pphoki, which forms the complete agreement between you and our platform.
Pphoki collects various types of information for different purposes to provide and improve our services to you. This information falls into two main categories:
Information You Provide Directly:
Automatically Collected Information:
| Type of Information | Purpose of Collection | Mandatory / Optional |
|---|---|---|
| Name & Date of Birth | Identity verification, KYC, fraud prevention | Mandatory |
| Email & Phone | Account communications, security notifications | Mandatory |
| Bank Details | Deposit and withdrawal processing | Required for transactions |
| IP Address | Account security, location detection | Automatic |
| Gaming Data | Service improvement, fairness audits | Automatic |
| Cookies | User experience, website analytics | Controllable |
All information collected by pphoki is used for legitimate and specific purposes only. We do not use your data for any purpose beyond what is stated below without obtaining your consent first.
Your personal information is used for the following purposes:
pphoki will not use your data to make automated decisions that significantly affect you without appropriate human intervention.
Pphoki does not sell member personal information to any third party. However, in certain limited and lawful circumstances, we may share your information with the following parties:
All third parties that receive information from pphoki are required to meet the same high data security standards that we apply ourselves. Data sharing is conducted on a minimum necessary basis (principle of minimum disclosure).
Protecting your personal data from unauthorised access, loss, or misuse is among pphoki's highest priorities. We employ a comprehensive combination of technical and procedural measures to ensure the security of your data:
Security Certification: The pphoki platform has undergone independent security audits and complies with international data protection standards. Member transaction and game records are stored on servers that meet the highest security requirements.
While we employ the best available security measures, no system can guarantee 100% absolute security. We therefore encourage you to take your own protective steps, such as using a strong password and not sharing your login credentials with anyone.
Pphoki uses cookies and similar tracking technologies to enhance your user experience, understand how our platform is used, and deliver relevant content. The following are the types of cookies we use:
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the pphoki platform.
As a pphoki member, you have certain rights regarding your personal information, all of which we fully respect. These rights include:
To submit any request relating to the rights above, please contact the pphoki support team via live chat. We will process your request within 30 days of receipt. For complex requests, this period may be extended to up to 60 days with notice to you.
Pphoki retains your personal information for as long as your account is active or as long as needed to provide services to you. After account closure, we may continue to retain certain data for a specified period for the following purposes:
Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.
The pphoki platform may contain links or integrations with third-party services such as payment providers and game suppliers. Once you leave the pphoki platform via those links, our Privacy Policy no longer applies.
Pphoki is not responsible for the privacy practices of those third-party websites or services. We encourage you to read the Privacy Policy of every website you visit. pphoki's selection of third-party service providers is based on an assessment of their security and privacy standards, though we cannot fully guarantee their practices.
Pphoki services are intended exclusively for individuals aged 18 and above. pphoki does not knowingly collect or store personal information from underage children.
If we discover that a minor has registered and provided their personal information, we will promptly delete that information and close the account. If you have reason to believe a minor is using our platform, please contact our support team immediately.
Parents and guardians are responsible for monitoring their children's online activities. pphoki takes child protection seriously and cooperates fully with any relevant authorities in this regard.
Pphoki reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will take effect immediately upon publication on this page.
For amendments considered material — meaning those that could significantly affect your privacy rights — pphoki will endeavour to notify you in advance via an in-platform notice or your registered email. It is your responsibility to review this page periodically to stay informed of any recent changes.
Your continued use of the pphoki platform after changes to the Privacy Policy are published constitutes your acceptance of the latest version of that policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact the pphoki team through the following channels:
Our team is always ready to assist you. For privacy rights requests, please clearly state the type of request and provide the required identity verification information so we can process your request quickly and accurately.
The typical response time for privacy-related enquiries is within 1–3 business days. Requests requiring further investigation may take longer, but we will keep you informed of the progress.
Answers to the most frequently asked questions by pphoki members regarding privacy